Mandatory carrier liability insurance: What does this mean for passengers?

Every time we board a train, plane or bus, we entrust our safety to the carrier. It is important to understand that in case of unforeseen events, there is a mechanism that protects our rights and interests - mandatory insurance of civil liability of carriers to passengers.

The main provisions of the agreement:

What is insured? This type of insurance concerns the liability of carriers transporting passengers and their property on railway, sea, inland waterway, air, automobile and urban rail transport.

Obligations of the parties: The Policyholder (carrier) is obliged to pay the insurance premium, and in the event of an insured event, the insurer undertakes to pay compensation in accordance with the terms of the contract.

Passenger rights. Upon the occurrence of an insured event, passengers have the right to:

• Notify the insurer of the incident.

• Collect the necessary documents for the insurance payment.

• Request a damage assessment by an independent expert.

• Receive insurance compensation in due time and amount.

Protection of interests: In case of disputes, passengers have the right to contact the insurer, the insurance ombudsman or go to court to resolve disputes.

This mechanism not only protects the rights of passengers, but is also an important element in ensuring safety in public transport. Thanks to this insurance, every passenger can feel protected and confident in their safety on the way.